Member Help Center
Welcome to the Shiloh Fitness Member Help Center. Find answers to common questions regarding gym access, family memberships, personal training, and your member account.
Gym Access
We use the Kisi mobile access system for secure member entry. All members must complete Kisi setup before gym access is available.
Download the setup guide below to get started.
Once your Kisi app is set up:
1. Open the Kisi app near the entrance
2. Make sure Bluetooth is enabled
3. Tap the unlock button for Shiloh Fitness
Yes. All members are required to check in for each visit.
If you access the gym using the Kisi app, your visit is automatically recorded as an Open Gym check-in in Gymdesk.
If you enter during staffed hours and do not use Kisi, please check in manually at the front desk.
Accurate check-ins help us maintain facility security, track gym usage, and ensure member records remain up to date.
Yes. When you unlock the door using the Kisi app, your visit is automatically recorded as an Open Gym check-in within Gymdesk.
This helps us maintain accurate attendance records and allows you to focus on training without needing to manually check in.
Yes. The Kisi app is required for gym access.
Check your spam or junk folder for an email from Kisi. If you still do not see it, contact us and we will resend it.
• Verify Bluetooth is enabled
• Confirm you are logged into the correct account
• Restart the app
• Ensure your membership is active
FAMILY MEMBERSHIPS
Already have a Core Family Membership?
Additional family members should be added through your existing family account in Gymdesk.
Do not purchase a separate membership from the public signup page for your spouse, child, or other family member. Doing so will create a separate membership account and may result in duplicate memberships, additional charges, and incorrect billing.
- Log in to your Gymdesk account using a desktop or laptop computer.
- Click Profile from the left navigation menu.
- Scroll down to the Family Account section.
- Click Add Family Member.
- Complete the family member information form.
Your Core Family Membership should already be selected automatically.
Do not select a different membership unless you intentionally want that family member to maintain a separate membership and billing arrangement.
No. Family members should be added through the Family Account section of an existing Core Family Membership.
Family pricing and discounts are only applied when family members are added correctly through the Family Account feature in Gymdesk.
Purchasing separate memberships through the public signup page creates separate accounts and billing arrangements, and those memberships will not receive family membership pricing.
Separate memberships create separate billing arrangements and do not qualify for family membership pricing or discounts.
Additional enrollment fees, prorated dues, or recurring charges may apply when separate memberships are purchased instead of adding family members through an existing Core Family Membership.
If a membership was purchased in error, contact us immediately.
No. Family discounts are only available when family members are added through an active Core Family Membership using the Family Account section in Gymdesk.
Separate memberships are billed independently and do not qualify for family pricing.
MEMBERSHIPS & TRAINING
You can schedule a free Personal Training consultation using the Talk to a Coach button on our homepage, stop by during staffed hours to speak with a team member, or contact us by phone or email for assistance.
Yes. Day passes can be purchased online or onsite.
Yes. While some account features are only available through the full Gymdesk Member Portal on a desktop or laptop computer, the Gymdesk app is a convenient way to stay connected to your membership.
With the Gymdesk app, you can:
• View your membership information
• Monitor billing and payment history
• View upcoming bookings and appointments
• Receive gym communications and updates
• Access important account information on the go
For advanced account management tasks such as adding family members or managing certain account settings, please use the Gymdesk Member Portal through a web browser.
You can manage your membership through either the Gymdesk app or the Gymdesk Member Portal.
The Gymdesk app is great for viewing membership details, billing information, and bookings, while the Member Portal provides access to additional account management features such as family account administration and advanced membership settings.
For the most complete experience, we recommend maintaining access to both.
You can update your payment information through your Gymdesk Member Portal.
- Log in to your Member Portal.
- Navigate to Billing or Payment Methods.
- Add a new payment method or update your existing card or bank account information.
- Save your changes.
If you need assistance accessing your account or updating your payment information, please contact us during staffed hours.
FACILITY INFORMATION
Mon: 5 PM – 8 PM
Tue–Thu: 10 AM – 3 PM & 5 PM – 8 PM
Fri: 5 PM – 6 PM
Sat: 9 AM – 2 PM
Yes. Locker use is available for members.
The sauna is currently being prepared for member use. Stay tuned for updates.